Trab Training Inc.
Helping with Training since 1985

"No man was ever wise by chance." L A Seneca 

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Customer Service (On-site Class)


Half a day.

1 Day Customer Service class.

Site requirements:

Boardroom, white board (or black board), flip chart pad.

Hints & Suggestions:

Those new to the role of customer service might consider our one day Customer Service course.


This half-day course has been created to give those who have been caught up in the day-to-day of customer service a chance to step back and discuss the bigger picture.  It is meant to be a course that allows experienced customer support people to re-visit and discuss what Customer Service can be before, during and after “contact”.   Ideas and stories (many from the class participants) facilitate this.

Intended For:

Anybody who supports internal or external customers.  While this course focuses on supporting customers over the phone, we also discuss aspects of in-person support.  Primarily this is meant for experienced customer service people.

Key Topics:

Customer Service Communication Skills

Steps for Really Handling a Call
Greeting the Customer
Being Positive with Customers
Listening to the Customer
Solving Customer’s Problems
The Action Plan

Dealing with Upset Customers

Ideas for Moving Forward

For even more course information please click here.

To view customer comments please click here.